Avaliação do processo de contas a pagar na função financeira da WAM Group

Abstract

This research aimed to evaluate the accounts payable process within the financial function of WAM Group, with the objective of identifying deficiencies, proposing improvements, and strengthening the company's operational efficiency. The study was conducted through interviews and questionnaires with managers, employees, and suppliers, uncovering challenges such as a lack of system integration, payment delays, and communication failures. Data analysis revealed that, although the company shows efforts toward modernization, such as the proposed implementation of an integrated ERP system, it still faces difficulties that compromise financial efficiency and stakeholder relationships. The key recommendations include replacing existing systems with a centralized ERP, standardizing processes through accessible manuals, automating repetitive tasks, and strengthening interdepartmental communication. Additionally, the creation of performance indicators (KPIs) and continuous team training are suggested. It is concluded that these measures can optimize the accounts payable process in WAM Group’s financial management, ensuring greater credibility, sustainability and competitiveness.