A importância do clima organizacional: estudo de caso na empresa valor mercantil Factoring

Abstract

The aim of this study was to understand the organizational climate of Valor Mercantil Factoring. An exploratory and descriptive methodology was used with field research with a questionnaire applied to 4 employees and an interview with the manager. As a result, it was possible to infer that indicators such as: communication, appreciation of the work performed, work environment, interpersonal relationships, remuneration and respect among employees are considered satisfactory. Meanwhile, the indicators: incentives and benefits, decision making and internal relationships are unsatisfactory. Therefore, it is essential to adopt an action plan aimed at improving such indicators. Regular meetings are suggested, such as team or feedback meetings; support and support policies for employees; creation of communication channels; internal research to understand employee expectations; recognition programs; qualification and training programs.