A percepção dos empregados da Chilli Beans sobre a qualidade de vida no ambiente de trabalho: um estudo de caso

Abstract

This work aims to verify how quality of life at work programs can provide a more pleasant physical, psychological and organizational environment among employees. Specifically, seek from theoretical and field research the perception of employees regarding the program in the company; raise about the individual and collective motivation of employees; to ascertain the benefits perceived by the employees. The present work refers to concepts related to Quality of Life at Work (QWL) contributing to the expansion of knowledge on the subject, in which the focus is the employment relationship with the organization's environment and the reflection of the application of these concepts to contribute positively with the results of the organizations that apply it. The search for these results was carried out through field research and the application of quantitative and qualitative questionnaires, with employees of two organizations that served as a sample for the conclusions obtained. In the end, this study will make it possible to show that employees with a certain level of satisfaction and being introduced into an adequate physical and psychosocial environment, in addition to contributing positively to greater well-being in their work environment, consequently generate higher productivity rates in the results of the organizations that apply these concepts. The research was carried out in two stores of the Chilli Beans franchise chain, and was based on the work of the author Eda Fernandes on QVT, divided into 5 blocks with questions elaborated from the themes addressed by the author, from which it can be verified that the vast majority of employees have a satisfactory perception of the points addressed in the questions, as can be seen from the graphs generated by the questions answered, however it lacks improvements in some points, such as the remuneration policies and the improvements proposed by the HR.