A prática do CRM como ferramenta de segurança no segmento particular brasileiro

Abstract

Cabin Resource Management (CRM) was a theory developed based on the quantitative analysis of aeronautical occurrences, initially focusing on reducing pilot error. Over time, CRM has evolved, and with it, six generations have been developed, emphasizing four pillars: communication, teamwork, situational awareness, and decision-making process. However, despite CRM programs, aeronautical occurrences involving cabin coordination still occurred in air accidents. This considered, the study aimed to identify how to mitigate such occurrences for the private aviation segment in Brazil. To achieve the proposed objective, the research methodology considered its basic nature and descriptive objectives, adopting bibliographic, documentary, and case study procedures. Therefore, after analyzing the information from the SIPAER Panel regarding the contributing factor "Cabin Coordination," verified from 2012 to March 2023, 14 occurrences were observed. Of these, 10 were accidents, and four were serious incidents. In the search to understand the relationship between CRM pillars and occurrences, the research selected two accidents as case studies. Both cases demonstrated the interface between two or more pillars, and the gaps between them led to deficiencies in cabin coordination, ultimately resulting in the accidents. Therefore, the study concludes that the most efficient way to manage the four pillars (along with other CRM-related aspects) simultaneously is through flight simulation. Additionally, this training should be continuous and up-to-date.