Operacionalização da logística: um estudo de caso

Abstract

Driven by globalization, the market has acquired a high level of competitiveness, starting to demand actions from companies that become strategic differentials. The objective of the present study was to carry out a survey of the operationalization of logistics and quality aspects in the company operating in the segment. Methodologically, exploratory and descriptive research was used, using the interview tool with the logistics manager, in 2022, addressing the storage operation, structure and strategic vision of the sector, among others. The results indicate that there is a hierarchical structure divided into positions, the storage process is composed of stages and the use of technology in parts of the operation. As suggestions for improvements, investment is indicated in the diversification of technologies that integrate the process, an example would be the use of EDI (Electronic Data Interchange), a technological tool that facilitates communication between commercial partners; Rigorous and dynamic assessment of the strengths and weaknesses of the area in question, ensuring an efficient storage process, using specific performance indicators for the logistics area.