Estudo de caso: diagnóstico organizacional da área de gestão financeira da Empresa X

Abstract

This work presents a study about the company X, a commercial representative of Y S.A. The company has been in the market for more than 10 years and, besides being reference inside the organization that it represents, it has a series of issues within the studied area. The main objective of the study was to make an organizational diagnosis in the financial area of the organization. The study had many different specific objectives, such as: conduct a SWOT analysis; identify the main issues of the studied area using the Diagram of Ishikawa; propose solutions using 5W2H. As a matter of data gathering, it was used field research, bibliographic research, descriptive research and observation method, besides an interview with one of the managers of the company and the supervisor of the area studied. This work found a series of issues in the studied area, and presented a series of solutions for each problem found. At the end of the study, all the objectives proposed were accomplished, with all the suggested tools being applied in the elaboration of the diagnosis and with the proposal of solutions for the issues identified.