Relação dos achados das auditorias da qualidade com as manifestações patológicas identificadas no pós-obra

Abstract

The implementation of the Quality Management System (QMS) has the principle to improve construction processes, reduce production costs, minimize rework and increase productivity and, consequently, increase profitability and satisfy the customer, by delivering a quality product. Based on this assumption, the research seeks to observe how the implementation of the QMS can influence the post-work, justified by the standardization and mastery of procedures, by monitoring possible errors that can lead to pathological manifestations. In this context, the objective of this research was to analyze the findings of internal and external audits, carried out during the execution of two developments consisting of collective housing units, executed in the cities of Goiânia and Aparecida de Goiânia, and thus identify correlations between them and the pathological manifestations identified in the post-construction inspections. The methodology used was case study and data survey. It is worth mentioning that the two surveyed buildings were built with the same construction method. With regard to the audit results, it was found that Project A registered 22 more non-conformities (NC) than Project B. During the post-construction phase, project A was the most compromised with the incidence of pathological manifestations, 67 more occurrences than project B.