Aplicação do ciclo PDCA por meio de tecnologia social: um estudo de caso com duas cooperativas de Goiânia

Abstract

The theme of this research refers to the study of the PDCA cycle through the application of a social technology tool in the management system of two cooperative organizations, one in the craft sector and the other in recyclable waste from Goiânia. The research methodology used was the application of the questionnaire method in the respective organizations; where, through it, problems of procedural informality, breakdown in the system of performance indicators, contingent deviations from the challenges imposed by the COVID-19 pandemic, among others, were observed. The purpose of this tool is to promote continuous and systematic improvement in the organization, consolidating the standardization of practices and having the basis of the philosophy of continuous improvement reflected in its four phases: plan, do, check, act. At the end, the article proposes to cooperatives a worksheet for the application of the PDCA cycle as a contribution to improving management and, therefore, it is advisable to constantly use the social technology worksheet as an auxiliary tool for continuous organizational improvement.