Experiência de gestão em hotelaria hospitalar

Abstract

Introduction: Currently, expectations regarding the nurse's performance have grown, including not only nursing management skills but also a broad knowledge of and interaction with the entire organizational environment. Objective: To report the experience of management in a hotel service of a private hospital in the city of Goiânia. Methodology: The report was developed based on the experience and critical and reflective view of the learning process that occurred during the internship. Results: The hotel service acts directly in promoting the quality of care and the patient's experience during hospitalization. The lack of these services in institutions can lead to serious adverse consequences involving hospital infections, poor recovery, and patient dissatisfaction. Final considerations: The internship allowed the student to apply theoretical concepts to practice, overcome challenges, and propose improvements in management processes. It is concluded that the lack of this approach can limit the training of future professionals, who often enter the job market without the necessary preparation to deal with the specificities of this area.