Qualidade laboratorial: ferramentas, teorias e práticas essenciais

Abstract

The concept of quality has been progressing over the years, especially in healthcare, both in the public and private context. Quality can be defined by its ability to satisfy the explicit and implicit needs of customers, being a sum of the results of systematic efforts. In the laboratory area, commitment to quality is fundamental to guaranteeing accurate and reliable results, essential for patient safety and diagnostic effectiveness. However, the implementation of quality practices not only raises laboratory standards, but also makes a significant contribution to the advancement of health. This article aimed to bring together and consolidate the main concepts, theories and methodologies applied to laboratory quality, serving as a practical reading for professionals and students seeking a better understanding of the quality management of laboratory processes.