Proposta de gestão por processos no setor de compras de uma empresa do sistema S

Abstract

In the context of the public sector, the pursuit of greater efficiency and effectiveness is also a priority. However, unlike the private sector, public companies must strictly adhere to procurement and contract legislation, which can increase the complexity and slowness of the purchasing process. Considering these aspects, this article aimed to survey the problems in the purchasing sector of a company within the S system, specifically focusing on the electronic auction process, using Lean Office tools such as SIPOC, Makigami, Pareto Diagram, and brainstorming sessions with the involved employees. Potential improvement points were identified, and action plan proposals were developed, which aim to potentially reduce approximately 55% of the identified problems. These methodologies proved to be potentially robust in achieving the objectives in a simplified, practical manner, and within a feasible timeframe.