Inteligência emocional e seus impactos na gestão de pessoas

Abstract

The emotional intelligence (IE) emerged as a crucial factor in the organizational context, promoting significant impacts on work dynamics and interpersonal relationships. The study aimed to analyze the presence and influence of emotional intelligence in a company in the electrical sector. Methodologically, a multidisciplinary approach was employed, using exploratory descriptive research with quantitative and qualitative analysis. The instruments included questionnaires for employees and for leaders. As a result, it was possible to confirm the impact of emotional intelligence on people and team management in the organizational context and the role of leadership in this regard. In this way, it can be understood that emotional intelligence can be used as a tool to promote positive results in organizations, from improving team motivation to enhancing the work environment. Finally, it is recommended to conduct further research on the topic, disseminate the findings, and improve the use of emotional intelligence in the organizational context to achieve better results in organizations.