Modelagem de processos de negócio em uma empresa multinacional de tecnologia

Abstract

Process modeling is a crucial factor for business management, and especially for project management, due to its ability to make processes at the most varied levels of complexity simple and intuitive. The present work seeks not only to present the modeling of business processes, but also to demonstrate its use, using a real project of a company in the field of information technology. With the project presented, as well as the software that will be used to perform the modeling on the project, then the entire modeling process is presented. Following the implementation of the modeling, an analysis is carried out on it, but also the execution of the processes used by the company, identifying the company's performance in the implementation of projects. In this way, with the results presented in the analyses, points of improvement are implemented to improve the execution of the processes by the executing company. At the end, the conclusion is discussed, about what was implemented throughout the work, its performance, and possible future applications.