A unidade de pronto atendimento (UPA) Maria Pires Perillo e os desafios na melhoria dos serviços oferecidos a população da região noroeste de Goiânia- 2018 a 2019

Abstract

This work has as its object of study the challenges faced by the Maria Pires Perillo Emergency Care Unit (UPA), in its effectiveness process. This object inspired, during the supervised field internship in Social Work, the realization of this study. The problem that guided this discussion was that UPA Maria Pires Perillo as an intermediary service has managed to contribute to the improvement of health services for the population of the Northwest region of Goiânia? The objective was to understand the new health care model - UPA in its broad dimension and the challenges imposed to improve services to the population living in the Northwest region. The specific objectives are: To raise the profile of users attended at UPA Maria Pires Perillo, in the period from 2018 to 2019; Study the legislation that regulates Emergency Care Networks and UPAS; To analyze how the effective lack of coordination between primary and hospital care services interferes with UPAS care. The method used to analyze the data obtained took place in the perspective of the dialectical method, through critical analysis of the researched object. To this end, a bibliographical and documentary research was carried out, based on the following theoretical references: SILVA (2008), IAMAMOTO and CARVALHO (1998), CRUZ (2005), SOUZA (2002), SALDIVA and VERAS (2018), SANTOS (2019 ), MACEDO (2013). From this discussion, in the final consideration, the previously established hypothesis that brings about the lack of articulation between primary and hospital care services is affirmed, articulating the lack of misinformation of the population that directly interfere in the improvement of the services provided by UPA, causing that the population does not understand its purpose.