O papel e a importância da liderança no setor financeiro de uma empresa do segmento funerário

Abstract

The study in question aimed to identify how employees evaluate the leadership process in a company in the funeral sector. To carry out this study, a bibliographical survey and reading of authors specialized in the subject were used to structure the theoretical framework. The field research was carried out in the company's billing sector. Data collection was carried out through the application of two questionnaires, one for employees in the collection sector, containing 15 questions, and another for the manager of the collection sector, containing 12 questions. The questionnaires were applied using the Google Forms tool. The participation of 3 employees and the sector manager was obtained. With the result of the research, it is concluded that the majority of employees evaluated the leadership of the collection sector as positive, however, it is noticed several points that must be improved to reach a transformational leadership.