Avaliação pelos usuários de veículos quanto ao conhecimento relacionado a óleos lubrificantes automotivos

Abstract

The present work had as its general objective the evaluation by vehicle users regarding the knowledge related to automotive lubricating oils, since it was based on the hypothesis that there is a lack of knowledge on the subject, which can cause damage to vehicles. For the development of this work, we had the great support of the company “3 Poderes Lubrificantes” in the lubricating oil segment, located in Goiânia. Two quantitative surveys were applied, the first with a total of 52 respondents, at random, among company consumers and academics of the Business Administration course at PUC Goiás. The second with a total of 11 respondents, randomly, among partners and employees of the company. Both were held during the month of October 2022, with non-participatory monitoring of the student. Data were collected, analyzed and presented here in the form of figures. The results achieved confirm the initial hypothesis, thus bringing proposals for improvements aimed at expanding consumer knowledge and adding value to the company's products and services.