Padronização no processo de tomada de decisão: a importância do treinamento na aviação civil

Abstract

Constant reports from the Center for Investigation and Prevention of Aeronautical Accidents - CENIPA point out failures and human errors as the main causes of air accidents. Therefore, this study seeks to demonstrate the importance of teaching in the organizational environment and the ability to transmit training and knowledge, as an alternative to avoid the risk of errors and conduct for the standard and procedures for assertive decision-making in aviation commercial civil service. The importance of human training for the construction of a concise decision-making process was defined. The influence of training for an assertive decision-making process was also addressed. The call for civil aviation was also highlighted and its importance for the standardization of air operations, with emphasis on the standardization of standardization in decision-making. And finally, some accidents that were directly related to the lack or absence of standardization were illustrated. The research is of a basic nature, with an inductive and explanatory methodology, having as a technical procedure the bibliographical and documental research, carried out through CENIPA books, articles, periodicals and publications. It was possible to verify that the decisive factors that cause aeronautical accidents and that consequently affect flight safety can be divided into operational, material, human and organizational factors, with the human factor being the most transformed, as it is considered the most important link. fragile and susceptible of the error chain. Therefore, as possible corrective actions, the intensification of inspections in aeronautical activities in the most demanding points of air operations were proposed, such as aero-agricultural aviation and general aviation operations, it was highlighted that these actions should not seek punishment, but rather prevent errors and/or violations do not occur again.