Verificação da existência de uma linha tênue entre a burocratização e a segurança do sistema de processos bancários

Abstract

Bureaucracy and security have always been indispensable subjects for processes carried out within a banking institution. New bank styles, the digital ones, arrive to change the context already established about bureaucracy, informing even, like the institution NUBANK, that they are totally against bureaucracy. This paper presents an analysis of the existence of a fine line that separates security and banking processes, that is, if there is a limit in which, if exceeded, one of the extremes is applied too much. The research is based on bibliographic research and field observation methods. It was found that, although much is said about bureaucracy and security as opposing items, several regulations created not only in Brazil, but also abroad, prove that security and bureaucracy are complementary items, making it necessary to bureaucracy in the processes so that security is generated. From these results we can conclude that, there is no line that separates bureaucracy and security in banking processes, but that in fact the two items complement each other, making one only generated from the moment there is existence of the other.