Gestão do processo de faturamento da cooperativa dos médicos anestesiologistas de Goiás – Coopanest-GO: avaliação e propostas de melhorias

Abstract

BATISTA, Pollyana Gomes. Management of Coopanest-Go billing process: evaluation and proposals for improvements. Course Completion Work - School of Management and Business of the Pontifical Catholic University of Goiás, Administration Course, 2021. This study aimed to evaluate the billing process of the Cooperative of Anesthesiologists of Goiás and propose improvements. To carry out the work, general surveys were carried out in the company, surveys with managers and employees involved in the billing process, with the objective of identifying their evaluations regarding the functioning of the process. From the surveys and surveys, it was possible to identify the main strengths, weaknesses, threats and opportunities that need to be improved. The survey with managers was qualitative and carried out with the two main people responsible for management. Quantitative research was carried out with the employees, via platform teams, at random, with a sample of 10, in a total of 20. Among the main solutions, the need to expand the computerization of the entire billing process, the search for more partnerships in the field, greater attention to the relationship with hospitals, clinics and cooperative members, improved communication of team leaders, training and development of talent, and better use of the workforce with incentives for merit and possibilities for professional growth .