Pesquisa de clima organizacional: estudo de caso de uma franquia

Abstract

This study aims to identify the perception of employees about the organizational climate of Sestini franchises in Goiás and to analyze if there is consonance between the reality experienced by employees and the organizational philosophy of the company, through its mission, vision and values. Participated on the research 32 employees of the administration and sales, distributed in 5 stores located in Shopping Centers and in the franchise office. The methodology used for the research construction, data collection and analysis were descriptive, exploratory and applied. The organizational climate survey was based on pre-established indicators: Relationship with the immediate manager, Relationship with colleagues, Communication, Creativity and Innovation, Training and Development, Quality of life at work, Organizational Confidence and Career Plan. All the evaluated indicators have satisfactory indexes, showing that there is a good organizational climate in the Sestini Goiás franchises and that the organizational philosophy is practiced on a daily basis.