AE Messaging Tool — uma ferramenta web para automação de mensagens em escolas de idiomas

Abstract

This work aimed to develop a web application called AE Messaging Tool, focused on automating messaging processes in language schools by applying established Software Engineering practices to optimize the communication flow between coordination staff and teachers, acting as a tool for digital transformation and process optimization in educational institutions. The tests carried out in a real-world environment, together with the administrative staff of the partner school, demonstrated significant gains in operational efficiency. An average reduction of approximately 12 hours per week was observed in the time spent on manual communication tasks, in addition to substantial improvements in message standardization, information traceability, and reliability of the sending process. The system interface was also well accepted by users, being considered intuitive and appropriate for its context of use. Therefore, it can be concluded that the AE Messaging Tool fully achieved its proposed objectives, demonstrating technical feasibility, practical efficiency, and real applicability in the educational context. The developed solution not only automates administrative processes but also contributes to reducing human errors and improving the institution’s internal organization. In addition to its practical contributions, this work also reinforces the importance of applying Software Engineering concepts in the development of realworld systems, highlighting how the adoption of good practices in architecture, modeling, and code organization directly impacts the quality, maintainability, and evolution of the final product.