A implantação da gestão por processo com foco na qualidade: um estudo de caso na Nyon Grass.

Abstract

This article presents a case study on the implementation of process management at Nyom Comércio e Serviços Ltda – Nyom Grass, focusing on quality enhancement within the organization. The study adopts a qualitative, exploratory, and descriptive approach, supported by bibliographic research, document analysis, and participant observation. The non-probabilistic sample includes the author and the company’s directors. Data were collected between September and October 2025 and are presented through analytical descriptions. Partial results indicate that, although the quality system is still under development, the processes already mapped and standardized have contributed to reducing operational errors, improving communication between departments, and increasing internal organization. Additionally, greater employee engagement and clearer task execution were observed, demonstrating that process management, even in its initial stages, already brings significant improvements to the company’s performance.