Diagnóstico e proposta de melhoria no fluxo de atendimento e programação da produção em uma joalheria artesanal

Abstract

This study provides a diagnosis of the service flow and production scheduling of a small artisanal jewelry workshop, characterized by manual controls, low traceability, and empirical prioritization. Using A3 Thinking, Production Planning and Control (PPC), and service management principles, it was found that the lack of standardization, dependence on a single goldsmith, and absence of formal prioritization criteria contribute to delays and workflow variability. The proposed countermeasures standardized records, color-based visual control, structured prioritization rules, and a conceptual spreadsheet model are simple, low-cost solutions with potential to increase predictability, reduce delays, and support continuous improvement, even though implementation was beyond the scope of this study.