O uso da tecnologia de identificação por radiofrequência no controle de bagagens das companhias aéreas brasileiras

Abstract

Technological innovation in the baggage check-in service can resolve deficiencies in the current check-in process of Brazilian airlines in the face of frequent loss. Considering this scenario, the study aims to analyze, through bibliographic and documentary data and field research, the cost-benefit of implementing radiofrequency identification technology and how this would minimize the problem at the national level. The results point to the absence of a tracking system in the moment, and that the use of Radio Frequency Identification (RFID – Radio Frequency Identification) would solve such failures in 99.9% in the medium and long term, in addition to demonstrating the acceptance of customers willing to pay a little more expensive on the ticket for this. Therefore, it is suggested, at the end, that a more in-depth study be carried out on the genuine costs that implementation generates for companies, and the creation of an association with them to retain these costs.