[11:59]Lucas Eduardo Lourenço Costa o despacho de bagagem: uma análise das fragilidades dos procedimentos de inspeção de segurança e manuseio

Abstract

Baggage check-in is an important component of air transport, involving processes starting at check-in until collection on the conveyor belt at disembarkation. However, it is one of the processes considered problematic in the relationship between passenger and airline, given the occurrence of temporary and definitive loss, delays, theft and even criminal exchange of luggage tags. This study investigates baggage handling management processes, seeking to understand the existing problems, despite the modern technology used. The basic and quantitative-qualitative research uses documentary sources and case studies in order to support the descriptive-argumentative line. The results show that millions of luggage are lost annually around the world due to improper handling. The Société Internationale de Télécommunications Aéronautiques (SITA) provides a complete overview of lost luggage in its annual Baggage IT Insights reports. The analysis is a sample of the years 2020, 2021 and 2022, with, respectively, 6.3 million, 9.9 million and 26 million incidents involving loss, damage and delays. Brazil, however, has fewer losses compared to the world average, but the numbers and nature of the damage are still worrying. As an example of the seriousness of some incidents, the research takes as a case study the episode of two Brazilian women detained in Germany, victims of changing labels by criminals linked to drug trafficking and to the Primeiro Comando da Capital (PCC), the largest criminal organization in Brazil, who co-opted employees at the airport of Guarulhos, state of São Paulo. It is concluded that the human factor is one of the main reasons for undesirable occurrences with baggage, caused by errors in manual processes and ineffective inspection of services, which is why more attention to baggage check-in procedures and more rigorous inspection of services provided in this sector.