BEM-ESTAR EMOCIONAL, FADIGA E PRODUTIVIDADE: UM ESTUDO SOBRE OS PROFISSIONAIS DAS LINHAS AÉREAS BRASILEIRAS

Abstract

Fatigue is a physical or emotional state manifested in various contexts of human life, including the workplace, being present in different activities. In aviation, this condition can impact the efficiency and safety of flights, as it compromises the work performed by ground and flight personnel. Faced with this problem, this study aims to verify the level of fatigue among Brazilian aviation workers, as well as the efforts and efficiency of airlines in addressing this issue. To carry out the research, both qualitative and quantitative, bibliographic and documentary procedures were adopted in search of a consistent theoretical framework on the subject, such as academic and scientific productions published in the Scientific Electronic Library Online (SciELO), articles hosted on Google Scholar, research conducted by the National Union of Airlines workers (SNA) and National Union of Aeronauts (SNA), and books. As a result, it was found that there is evidence that fatigue among aviation professionals is high, having been identified in 80% of aeroviários and 87.32% of aeronauts. Additionally, it was revealed that these two classes of workers experienced extended work hours, which negatively impacts productivity, among other consequences. In conclusion, these and other findings suggest that fatigue management among these professionals, as well as its mitigation, do not seem to have short-term solutions, even though, in the case of aeronauts, there is specific regulation focused on this management. Thus, studies are needed to seek possible alternatives – such as increasing the workforce for aviation workers, along with efficient fatigue management and better working conditions negotiated by the union, in the case of pilots – capable of reducing fatigue and enhancing the well-being of these professionals, as well-being and health promotion have been proven to contribute to better working conditions and impact the results of these workers and airline companies.