Produção científica sobre os principais desafios da equipe de enfermagem no acolhimento e na classificação de risco em obstetrícia

Abstract

Reception and Risk Classification, in accordance with the National Humanization Policy, is the reception of users in health services, in which full responsibility for them is assumed, listening to their complaints and concerns. With regard to the assistance provided in the urgency and emergency sectors, it is worth noting that among the health professionals responsible for this task is the nursing professional. This person, equipped with knowledge and skills, plays a fundamental role in offering full and empathetic assistance. The objective of this article was to map in the literature the challenges of Obstetric Reception and Risk Classification (A&CR), in urgencies and emergencies, by nursing professionals. Integrative literature review study, following the five steps in accordance with the methodology proposed by Whittemore and Knafl (2005), which includes problem definition, literature research, data collection and organization, evaluation of collected data and analysis of same. Data searches were carried out in the LILACS databases (Scientific and Technical Literature of Latin America and the Caribbean); SCIELO (Online Scientific Electronic Library); Academic Google; VHL (Virtual Health Library) and PubMed (United States National Library of Medicine). From the studies, 6 themes/challenges emerged, namely: 1) Overcrowding; 2) Lack of information among the population regarding ACCR, related to the prioritization of serious cases; 3) Deficiency in the physical structure offered to professionals and users of the units; 4) Problems in relationships with the multidisciplinary team; 5) Lack of training for professionals; 6) Accessibility with other services (primary care, among others). It can be concluded that the research carried out allowed us to understand the main obstacles identified by nurses when experiencing the reception process with risk classification in urgent and emergency services, in addition to the importance of the role of the nurse, who presents himself as a fundamental tool in providing care and welcome, contributing to effective assistance.