Avaliação do processo de locação de espaços para clientes, no Sesi Clube Antônio Ferreira Pacheco

Abstract

The purpose of this research was to evaluate the process of renting spaces for clients at Sesi Clube Antônio Ferreira Pacheco, in Goiânia. The survey was conducted between February and November 2023 and was developed based on the problem question: What is the evaluation of Sesi's event space rental process that can be evaluated? The research procedures were guided by a qualitative and quantitative descriptive approach, supported by a literature review, thus enabling an incursion into the field that included data collection with the organization's management, 12 employees involved in the process of renting spaces for events and 20 clients, through the application of a structured interview with the manager and application of closed questionnaires. for both employees and customers. From the data collected, it was sought through descriptions, graphs, analyses and interpretations, to show the results obtained and the answer to the problem question. The results show that despite still facing difficulties to obtain 100% excellence in the process of renting spaces, Sesi has been organizing itself to achieve the best standard of services with customers.