Qualidade de vida no trabalho em shopping a partir do modelo TQWL - 42

Abstract

The present study aimed to assess the Quality of Work Life (QWL) of employees in a shopping mall in Goiânia, using the TQWL-42 model. This concept referred to employees' satisfaction with the corporate environment and was associated with actions aimed at improving well-being and job performance, positively impacting organizational outcomes. The research provided crucial data for the company to identify areas that needed development and corrective measures regarding QWL. A corporate wellness program is extremely relevant to ensure employees' quality of life in companies. Forty-four employees participated in the study and answered a questionnaire through Google Forms. The majority were satisfied with the working conditions offered by the company in terms of the Environmental and Organizational Sphere, although they were less satisfied with the Economic and Political Sphere. As a suggestion for improvement, the organization should enhance the physical and psychological environment, as well as financial resources and working hours.