Despachante operacional de voo, desafios e perspectivas da profissão no contexto nacional

Abstract

This study aimed to present the main challenges and prospects of the Flight Dispatcher (FD) profession in the national context. It is an essential role for the functioning of aviation activities due to the relevance of the documents and calculations issued by this professional. To achieve the proposed objectives, a qualitative study was conducted based on bibliographic and documentary procedures. As results, it was found that from 2000 to 2023, in Brazil, 641 licenses were issued for FD, however, the number of new license holders fluctuates considerably. In the last 12 years, specially, a decline in the number of these license holders has been observed, which may be related to the significant presence of technology supporting the dispatcher's activities. For this reason, there was a need to research the technologies present in the field and analyze the theoretical course required by the regulatory agency. It was found that technological advancements may have enabled a reduction in the workload of FD by automating processes while maintaining the same level of safety. Additionally, the absence of a specific subject for learning focused on technological advancements in the field was observed. Finally, there is an urgent need for studies that investigate the reality of this market in the Brazilian scenario.