A importância da tecnologia da informação na gestão dos negócios: um estudo de caso num hospital público da cidade de Goiânia-GO

Abstract

This work is a case study on information technology (IT) in a public hospital in the city of Goiânia-GO. Its main objective was to show the importance of IT for business management. And as specific objectives: carry out field research within a public hospital in the city of Goiânia-GO, in order to identify the main software used by the organization; verify the hospital's view on the use of information technology as a support for decision-making. As a data collection instrument, a structured interview was carried out with the supervisor of the hospital's IT area. As main results it was possible to verify in relation to the hospital, object of this study, that several types of software are used, among them: PEP (management of the patient's record); MGES (supply management); SADT (Diagnostic Medicine Systems); SACR (Reception Related Systems); TOTVS-RH (human resources management system); E-DOC (document management system); INTERACT (document management and quality standardization system); GLPI-TI (information technology ticket management system); VIVACE (Image management system for radiology); REAL BLOOD ( blood bank order management system). The use of these software brought several benefits to the hospital, among them: greater agility and efficiency in patient care. Traceability of service, product, exams etc; Integration with the medical record; Computerized operationalization of the sector; And generation of indicators.