Fluxogramas em processos administrativos: estudo de caso em uma pequena empresa de terraplenagem

Abstract

The present study aims at the flowcharts in Administrative Processes: in a small earthmoving company, located in the city of Aparecida de Goiânia, State of Goiás. The general objective is to present a case with the use of flowcharts. As for the specific objectives, the following were proposed: to know in greater depth the topic of implantation of the flowchart technique; discuss the importance of developing this administrative method in the processes of administrative departments; and the presentation of the importance of using the flowchart technique in the training of organizations supporting their strategic management. The study methodology was the application of a structured questionnaire, being a qualitative research. The study was divided: into an introduction; goals; justification; in the theoretical framework; in the exposition of the methodology and in the results and discussions about it; and final considerations. The result that was concluded was that the organization uses flowcharts and aims to be important and effective the use of the technique, in addition to that the organization also makes use of training, presenting the flowcharts of the department's activities that the employee will enter. KEYMORDS: Flowchart. Law Suit. Training.