O uso das tecnologias como ferramenta de gestão em serviços de saúde

Abstract

Introduction: Information Technology in health is the processing, storage, retrieval, sharing and use of information, data and knowledge in the health area for communication and decision making (LONGARAY, et al, 2019). Computerized systems in health help in the efficiency of an institution, enabling access to various information, which are support for planning and decision-making, becoming for the health professional a work tool that will assist in the care and management of the patient care (CARVALHO; et al, 2021). Objective: to investigate in the literature which IT's are most used in Brazil in the management of health services and what are the advantages and disadvantages of using them. Material and method: This is a literature review that used the steps of the integrative review for its execution. The search in the scientific literature was carried out in the last ten years (20012 to 2022) without language restriction. Results and Discussion: four articles were selected for this study. As for the design of the studies, 50% were qualitative. The most used IT's were the electronic medical record, followed by telemedicine, mongo DB and Cipe. As for the advantages pointed out in the studies, 75% referred to optimizing the nursing process, 25% to improving patient safety, and 25% to hospital management. As for the disadvantages, 100% of the articles referred to the high cost of using ITs, 25% to low adherence and 25% to the lack of trained professionals. Conclusion: In the management of health services, Information Technology is essential and inevitable for the smooth running of Hospital Management and for the performance of professionals to make decisions, solve problems and contribute to improving the health of users.