Tecnologia da informação no transporte logístico: um estudo de caso em uma indústria de alimentação

Abstract

Information technology is very important for all market segments currently, so the study will talk about this use, as well as its importance in logistic transport, in a food industry. Methodologically, descriptive exploratory research with qualitative analysis was used, having as instrument the interview with the logistics analyst, held in July 2021. As a result, it was possible to demonstrate the influence of information technology in the logistics area, more specifically in road freight transport. It’s still observed that technology brings new challenges, but also new opportunities such as the modernization of products and services, through the use of resources such as applications and programs, in this way, modifying/improving communication, fleet control, greater contact with its customers, amongst others. Finally, further research is suggested on the use of IT in communication, studies on have its own or outsourced fleet, information technology in other aspects of logistics (storage, order processing), as well as being applied in other areas of the company.