Desafios na manutenção do sistema de gestão da qualidade nas empresas de engenharia

Abstract

To continue obtaining positive results, according to the NBR ISO 9001:2015, the top management of the companies needs to be committed to the QMS and it has been worrying such difficulty in maintaining the system, especially in relation to customer satisfaction that are increasingly demanding. Thus, companies in the construction industry have sought continuous improvement of the system. With the objective of obtaining a perception of the functioning of the quality management system in companies and the impacts that the pandemic has caused. The methodology of this work is composed of two stages, the first consists of a bibliographic research regarding the ISO 9001: 2015 and the PBQP-H and in the second stage a field study was carried out through a questionnaire sent to companies in the construction industry that have certification, with the answers of 14 of these companies it was evidenced that despite the pandemic moment and the current economic crisis most of them are not having difficulty in keeping the system working normally, but are having difficulty finding inputs and skilled labor to continue the services, impacting the delivery of quality product and total customer satisfaction.