Diagnóstico organizacional em uma empresa de alimentação: um estudo de caso

Abstract

The present study aims to make a diagnosis of company Restaurante Tio Hong, which operates in the city of Goiânia in the food sector in a self-service mode. From the diagnosis have been proposed actions for improvement. Methodologically we performed a case study using an exploratory descriptive and qualitative analysis, using literature, documents and data collection through interviews with employees as instruments. The results showed as weaknesses: lack of media and presence on social networks, small physical structure, lack of communication between owner and employer and lack of training for employees. Subsequently presented as proposals: training employees to improve service, holding weekly meetings between partners and managers, investment in technological tools for financial controls and company management, adding another cashier at the counter, hire an marketing agency and create a company organizational chart.