Gestão de processos industriais: a importância do controle no processo produtivo para a garantia da qualidade final do produto

Abstract

Companies seek solutions that increase their performance, efficiency and competitiveness. Much of the efficiency in the production line is related to process management. In this context, it is essential to identify the scenario that the company finds itself, as well as the business needs, analyzing measures that make it more productive. The objective of this work is to analyze how process management can influence the quality of the final product, presenting a successful case of the company. In addition, show that through process mapping provides an overview of business activities allowing the identification of assigned responsibilities thus contributing to greater transparency and accuracy of processes. The methodology used in this research is characterized as exploratory with a qualitative approach. As data collection, a technical interview was conducted with the person responsible for the quality sector and the CEO of the company QG Jeitinho Caseiro. The research proved that process mapping is crucial for product quality, and its reflexes are observed in all departments of the organization.