Atendimento no setor de saúde: estudo sob a percepção de pacientes de clínicas radiológicas

Abstract

The objective of the article is to present a study on the attendance of radiological clinics and to develop an improvement proposal to better add to the attendance. The article was carried out through studies of bibliographic methods and had a connection with field research. The research was of a qualitative and quantitative nature, with a descriptive exploratory field methodology, the research was carried out through the application of online questionnaires, which were sent via WhatsApp to 53 patients from radiological clinics in Goiânia, being a non-probabilistic sample. These questionnaires were composed of questions that could, after their application, provide the necessary data for the research results. After applying the questionnaires in the months of August and September of the year 2020, analyzes were performed in order to represent their responses to the collected data, which were presented through descriptions, graphs and tables. As a result, it was found that the respondents choose a clinic according to the indication of their trusted doctors, according to the respondents' view the human benefits expected are trust, security and support; and in order to be able to refer doctors to the maintenance of this human system, it is necessary to offer more and more benefits to the patient to become the vehicle of indication.